Welcome to Bestbigpuff (referred to as “we,” “our,” or “Bestbigpuff”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your Personal Information when you visit or purchase from our website, bestbigpuff.com (the “Site”). We are committed to protecting your privacy and ensuring transparency in our data practices.

Contact Us

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at support@bestbigpuff.com.

Information Collection and Use

When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information.”

Here’s a breakdown of the Personal Information we collect and why:

  • Device Information
    • Purpose: To ensure the Site loads accurately for you and to perform analytics on Site usage to optimize our services.
    • Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Personal Information Collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order Information
    • Purpose: To provide products or services, fulfill our contract with you, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, in line with your preferences, provide information or advertising related to our products or services.
    • Source: Collected directly from you.
    • Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Customer Support Information
    • Purpose: To provide you with effective customer support.
    • Source: Collected directly from you.
    • Personal Information Collected: Information you provide when contacting us for assistance.

Information Protection

We implement appropriate security measures to protect your Personal Information against unauthorized access, use, or disclosure. For data transmission and storage, we utilize encryption technology to safeguard your Personal Information.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example, we may share information with payment processors and shipping companies.

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or otherwise protect our rights.

We do not sell, rent, or share your Personal Information with third parties for their independent marketing purposes, unless permitted by law or with your explicit consent.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can also opt out of some of these services by visiting:

Using Personal Information

We use your Personal Information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful Basis (for EEA Residents)

According to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests.
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your Rights’ section below.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Services that include elements of automated decision-making include:

  • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
  • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Your Rights

  • GDPR (for EEA Residents): If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information provided above.
  • CCPA (for California Residents): If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information provided above. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Privacy Choices

You can access, correct, delete your Personal Information, or adjust notification preferences at any time. If you no longer wish to receive our marketing communications, you can unsubscribe by contacting us via email at support@bestbigpuff.com.

Children’s Privacy (Minors)

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at support@bestbigpuff.com to request deletion.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies, you can refer to your browser’s help file or visit sites such as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on the website. By continuing to use the website after any changes, you signify your agreement to the updated Privacy Policy.

Last updated: [2023.03.31]