At Bestbigpuff, we want you to be satisfied with your purchase. Please review our policy carefully to understand your options regarding refunds and returns.
Refund Policy
- Full Refund within 24 Hours: You can request a full refund within 24 hours of placing your order. Please contact us as soon as possible to cancel your order and receive a full refund.
- Partial Refund After 24 Hours: For refund requests made after 24 hours, we can only offer a partial refund of up to 50% of the order amount. This is because the package is typically prepared and dispatched to customs, incurring costs for us to recall it.
- No Refund After Shipment: Once your package has been shipped and you have received a tracking number, no refund requests will be accepted.
- Order Amendments: You can amend your order on or before 11:00 PM (PDT -7 GMT) on the same day the order was placed. Please contact us at support@bestbigpuff.com to request changes.
- Refund Acceptance Window: Refunds are only accepted within 3 days of purchase and before shipment. No refunds will be issued after the order has been shipped.
Shipping, Customs, and Delivery Issues
- Insurance for EU Countries: All packages shipped to EU countries are insured. If a package is detained by customs and not released, we will either reship the package or issue a full refund. Please note that insurance coverage applies only to EU countries.
- Incorrect Address or Delivery Issues: If your package cannot be delivered due to an incorrect address or other customer-related issues, you will be responsible for the cost of reshipping the package.
Returns Policy
- Eligibility for Returns: To be eligible for a return, your item must be in the same condition as when you received it – unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
- Initiating a Return: To initiate a return, please contact us at support@bestbigpuff.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.
- Unauthorized Returns: Items sent back to us without a prior return request will not be accepted.
Contact Us
If you have any questions or concerns about our refund or returns policy, please don’t hesitate to reach out to our customer service team for assistance:
Email: support@bestbigpuff.com
Online Chat: WhatsApp
Contact Us: Jump Now
